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Cannot purchase a Ballista

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Feb 7, 2018, 19:2202/07/18
05/19/16
44

Cannot purchase a Ballista

Cannot purchase a Ballista. When I purchase a Ballista for the last open spot I have for them your game refuses to let me place it. I tried this three times The open spot is on a gate. I then tried moving a ballista from another gate to the open one, your game refuse to let me do this. In addition it refused to let me place it back on the gate I got it from. I then tried moving a sentry from a tower to the gate, your game again refused to let me to do this, and your game refused to let me put it back where I got it. The items I tried to move and your game refused to let me place I moved to the yard area and tried to place them there so your game returned them to their original place, I did not lose them.

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Feb 8, 2018, 11:2602/08/18
220470

Hello, Lord!

Please provide us with the more detailed information about the issue and the exact steps to reproduce. Here is an instruction how to report bugs.
Feb 8, 2018, 17:2802/08/18
05/19/16
44

Plarium.com, Dark Plains, desk top


1. I click on construction, went to Fortifications, clicked to build a level 6 ballista, it took me to my castle with all the blue footprints, I move the footprint for the ballista to the empty position on the gate, it refused to turn green even though I spent about 5 minutes moving it around on that spot.  I finally, fully frustrated, clicked finish.  

2. I then clicked the edit arrow, moved my cursor to highlight the level ballista next to the spot I tried to place the level 6 ballista, destroyed the level 1 ballista to make sure I had room for the level 6 ballista.  Clicked done.

3. Repeated step 1.

4. Clicked the edit arrow again.  Tried to move a level 5 ballista to the gate where I wanted the level 6 ballista. Your game refused to let me do that.  I tried to move the level 5 ballista back to its original position.  Your game refused to let me do that, never turned the foot print green.  I finally moved the footprint to the yard and clicked until the game put it back exactly where I tried to place it.  Clicked done.

5. Decided to try one more thing,  Clicked the edit arrow again.  Tried to move a sentry from a tower to the gate where I wanted to place the level 6 ballista.  Your game refused to let me do that, the footprint never turned green.  I tried to move it back to the tower I got it from.  Your game refused to let me do that, the footprint never turned green.    I finally moved the footprint to the yard and clicked until the game put it back exactly where I tried to place it. Clicked done.


6. Decided the game was broken.  I don't need to buy any more sapphires or other packages until it is fixed.

DeletedTechnical Support
Feb 9, 2018, 10:1202/09/18
795

Hi, please try to place the Ballista not on the top of the gate, but on its very bottom, on the basis.

Feb 10, 2018, 18:3602/10/18
05/19/16
44

Aha !!!  That worked.  Very difficult due to the color of the outline of what you are trying to place and the color of the level 6 gate, but it worked.

Thank you Helen.