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Jan 23, 2018, 05:2701/23/18
220470

missing medals

im level 77, and ive been upgrading my units, but i have noticed that now i need medals to advance them further.  i dont have any medals, and have not used any.  i talked to some of my league, and they have many medals that were given to them when the game implemented medals to the game.  i checked my account on a different server and it has medals.  


How do i find out if i never received the medals or is there a way to have someone check my account from the dev team?
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Jan 23, 2018, 11:3501/23/18
220470

BoholNate said:


im level 77, and ive been upgrading my units, but i have noticed that now i need medals to advance them further.  i dont have any medals, and have not used any.  i talked to some of my league, and they have many medals that were given to them when the game implemented medals to the game.  i checked my account on a different server and it has medals.  


How do i find out if i never received the medals or is there a way to have someone check my account from the dev team?

Hello.

First of all, please make sure you're checking for the Medals in the right place:

Black Market > Resources tab: https://www.screencast.com/t/T5fR9MAd

You can receive Medals for Leveling up your Castle. I don't remember the Event when Medals were given for nothing when they were first added to the game.

Jan 24, 2018, 08:2501/24/18
220470
when the medals were implemented, everyone received medals according to thier current level.  and all new accounts recevie medals as they level up. i dont have any medals for my given level.
Jan 24, 2018, 10:1801/24/18
220470
BoholNate said:

when the medals were implemented, everyone received medals according to thier current level.  and all new accounts recevie medals as they level up. i dont have any medals for my given level.
So, you upgraded your Castle from Level 76 to Level 77 and received no Medals, right?
Jan 24, 2018, 19:3201/24/18
220470

as far as i know, i have never gotten any medals, but i came back to the game after taking a break.  i looked at my other server, and it has alot of medals.  i talked to some other guys, and they said the same thing. when they came back to game, it had a  lot of medals in thier account.


So are you trying to tell me that someone that has played since 2012 and leveled up to 70s doe not get any medals for all the levels he has accomplished since 2012.  but a new person can start an account today and they will get medals for every level gained, and with the game the way it is now, i see people getting to my level in only a few months, where as it took me alot longer.  Those new account will be significantly stronger with medals gained, versus me,,,,no medals because i have played for years. so now i can only get medals from level 78 and up.....i dont get the medals from level 1 to 77 that i have already completed?
Jan 24, 2018, 19:3601/24/18
220470
one of my friends from our league came back after taking a break, he is level 69, and said he has over 88 or 89 medals in his account.  he has not leveled since the medals came into the game. so how did he get medals,,,does he know magic ?
Jan 25, 2018, 13:5501/25/18
220470

Hello!

I've moved the topic to Bug Reports Thread for Support team representative to check the issue.
DeletedTechnical Support
Jan 26, 2018, 14:2101/26/18
795

Hello, Boholnate! I have contacted you via private messages. Please check it and specify the requested data.

DeletedTechnical Support
Jan 27, 2018, 10:2201/27/18
795

I have submitted a ticket regarding your case. We will contact you via email.

This topic will be closed.

Thank you for your cooperation!

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