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17 жовт. 2017, 17:4117.10.17
231775

Game not running

I can't get the game to actually run anymore...


I'm using Windows 10 and Edge.


When I try to play; the game seems to load but when it try's to run I get this error message: id:pp21301614

And, I am told to try later...its been doing this for several hours, across all of my available browsers...

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4k
Comments
34
Comments
17 жовт. 2017, 18:0717.10.17
231775

Hello.

This issue has been fixed now. Sorry for the inconveniences.

Can you please confirm that you're able to login now?
18 жовт. 2017, 11:3718.10.17
231775

jims said:


Yes...as of 3:30pm or Central time all seems to be working properly...thank you




You're welcome

24 жовт. 2017, 18:4724.10.17
07.01.16
8

just got this error


segmentServerAddress: https://sfppen1s00.plrm.zone/ElvesPP/Segment00/segment.ashx

geotopiaLogicExceptionCode: 0

errorMessage: HTTP Status 0

methodName: ReorderInventory

socialId: pp17543110

requestDto: {"u":1508867731654,"r":83793,"o":{"i":{"3200":1009,"3235":1015,"3140":1005,"134":1001,"1321":1007,"2283":1013,"3230":1002,"2482":1008,"3220":1014,"3215":1003,"3161":1004,"698":1006,"699":1012,"1374":1000}},"y":null,"sm":[],"km":8320,"g":1361664,"t":1508870174318,"q":[6529,131,1797,6856,6849,6607,6608,6609,6610,6611,6612,6613,6614,6615,6616,6810,6811,6812,6557,30,6857,613,6859,2088,4521,2925,6830,6767,6832,6833,6829,6831,6779,6846,6847,6828]}

responseDto: null

httpStatus: 0

date: Tue Oct 24 18:47:02 2017 UTC

24 жовт. 2017, 18:5524.10.17
231775
I managed to log-in and after a few clicks i got error message and can not login again
24 жовт. 2017, 19:0024.10.17
24 жовт. 2017, 19:05(edited)
07.01.16
8

reactions now have imporved very much but some pictures are not changed correctly


worst is in mereths missions, I have two green (fullfilled)  missions in one pane



I reloaded, at 80% loading stopps for about 5 seconds and continues fast now
24 жовт. 2017, 19:0724.10.17
15.11.16
446
I changed the dns-server, now i can play again.
24 жовт. 2017, 19:1124.10.17
10.04.15
1433

Feuerherz said:


I changed the dns-server, now i can play again.

Lady Feuerherz

glad to hear you has been able to log in game. could you please share here ur solution for people who still cant access???

thanks in advance for you helping

Regards
24 жовт. 2017, 20:5924.10.17
15.11.16
446

Juglar del Viento said:


Feuerherz said:


I changed the dns-server, now i can play again.

Lady Feuerherz

glad to hear you has been able to log in game. could you please share here ur solution for people who still cant access???

thanks in advance for you helping

Regards

That is only a solution for germany: Netzwerk- und Freigabecenter öffnen, Adaptereinstellungen ändern, Verbindung suchen - rechte Maustaste - Eigenschaften öffnen, Internetprotokoll Version 4 - Eigenschaften


25 жовт. 2017, 08:1525.10.17
25 жовт. 2017, 08:15(edited)
231775

Hello, Lords and Ladies.

I'm sorry to hear you faced this issue.

According to the information I have, yesterday there was an issue on the end of Deutsche Telekom AG Internet provider and it was the reason why some players couldn't access the game. Installing Browsec VPN extension for browser should have solved it.

If some of you are still facing it, please let me know.

31 жовт. 2017, 10:0031.10.17
20.02.17
7
mine just stopped running stuck at 80% got in once was able to send troops to bg then it froze up now just stopped loading at 80% i hope the des team will give back my troops if there killed because i couldnt log in
4 листоп. 2017, 19:0104.11.17
20.07.14
12

Not sure whats going on with the log in now to the game, get log in prompt then hit "Play Now" loading screen with Archer appears then it goes blank, Never seen this before and now same after 14 hours..

Please advise.

Thanks jerrytobegreat.


5 листоп. 2017, 08:5905.11.17
231775

Jerrytobegreat said:


Not sure whats going on with the log in now to the game, get log in prompt then hit "Play Now" loading screen with Archer appears then it goes blank, Never seen this before and now same after 14 hours..

Please advise.

Thanks jerrytobegreat.


Greetings, Lord!

Please follow this instruction and try to perform the steps described in it. They should solve the issue. Please inform me of the outcome. 
5 листоп. 2017, 19:5105.11.17
20.07.14
12
I disabled Chrome and Loaded new browser and game is working fine, Chrome affected my gameplay on all 3 of my devices.
31 жовт. 2017, 11:0031.10.17
10.04.15
1433

cliff6669 said:


mine just stopped running stuck at 80% got in once was able to send troops to bg then it froze up now just stopped loading at 80% i hope the des team will give back my troops if there killed because i couldnt log in

Lord Cliff

sure is the server updating that has been done some minutes ago. you should be able to log now at the moment the updating has been finished so please check it now and let me know if u still experiment problems

Regards
24 жовт. 2017, 18:4224.10.17
24 жовт. 2017, 18:45(edited)
07.01.16
8

I get a speed of 10.36 Mbps / 0.99 Mbps

my provider ist 1+1 but I think vodafone is having problems


24 жовт. 2017, 18:3424.10.17
10.04.15
1433

Dear Lords

seems that the issue could be caused in a germany area or at least it seems as the post im reading here and on facebook

so, for now try the following steps to try to connect to game:

- clear your browser cookies and cache.

- check your connection speed here: http://www.speedtest.net/- 

-reinstall your browser, update it to the latest version or try another browser (Chrome, Firefox, or Opera);

- your Flash player may be outdated. You can update it here: http://www.adobe.com/support/flashplayer/debug_downloads.html-

-Install Browsec VPN extension for your browser. 

- try to use a different computer or Internet connection to see whether it is your PC or the connection that is causing problems

hope this can be a bit helpfull for u

Regards and sorry for the inconveniences 

24 жовт. 2017, 18:3224.10.17
15.11.16
446
no log in still
24 жовт. 2017, 18:2924.10.17
10.04.15
1433

Dear Lords

would like to know if u still experiment this loading issues at this moment or finally u have been able to log

thanks in advance

REgards
24 жовт. 2017, 18:2124.10.17
231775
my browser also stps at 80%, can not get in
24 жовт. 2017, 18:1824.10.17
24 жовт. 2017, 18:20(edited)
07.01.16
8

I got in


reactions to clicks are just as bad as before I tried to reload hours ago
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