Artisana said:

There seems to be a problem here.

On my Server 1 account I tried to buy 100 Imperial dwarves for sapphires - sapphires gone - but no dwarves.

I tried again to buy 100 dwarves -again sapphires gone and no dwarves.

Next I tried to buy 500 dwarves, costing 500 dwarves - 2k sapphires disappeared - but no dwarves ...

Without these troops I will now fail to do the Mareth weekly BG quest and not get reward - all the BG time done this week wasted, as well as my sapphires gone !

http://prntscr.com/g6zkwi - Choose 500 Dwarves which cost 2000 sappires, notice balance at 37356.
http://prntscr.com/g6zkdc - After buy 500 Dwarves - 2000 sapphires taken, only 35356 left.
http://prntscr.com/g6zldi - check catacombes - 500 Dwarves non-existent
http://prntscr.com/g6zm96 - Cannot complete weekly mareth BG - since cannot buy Dwarves

I am sorry to hear of your difficulty. Please include a date and time as that will make it easier to trace. We cannot fix it here. Please submit a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new

Thank you Thomas, the times are are indicated in the screenshots (UK timezone GMT).

I have now created a ticket in the link you provided.

Please close topic.