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Sanctum of Shards - Lost Crystal Coffers

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Jan 14, 2020, 17:4801/14/20
220504

Sanctum of Shards - Lost Crystal Coffers

I had approximately 423 Level 1 Crystal Coffers yesterday...my Sanctum is at level 10 and is updating to level 11...I went to open and it appears they just disappeared...I opened other coffers and I saw where they registered, but not this group...could you please take a look at it for me?
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Jan 15, 2020, 10:4201/15/20
220504

robyn.blanco said:


I had approximately 423 Level 1 Crystal Coffers yesterday...my Sanctum is at level 10 and is updating to level 11...I went to open and it appears they just disappeared...I opened other coffers and I saw where they registered, but not this group...could you please take a look at it for me?
Hello!
In order to check the issue further, please enclose the details we usually request:
https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/
Jan 19, 2020, 15:5501/19/20
220504

My bad....my apologies....

Platform: Facebook Gameroom

Server: The Dark Plains

Source of Problem: Sanctum of Shards

I had 423 level 1 Crystal Coffers...I was attempting to open the coffers in the Sanctum, all of them, and no shards were received...

Thank you

MicModerator
Jan 20, 2020, 08:1901/20/20
02/22/19
1586
Lady Robina said:

My bad....my apologies....

Platform: Facebook Gameroom

Server: The Dark Plains

Source of Problem: Sanctum of Shards

I had 423 level 1 Crystal Coffers...I was attempting to open the coffers in the Sanctum, all of them, and no shards were received...

Thank you

Hello Lady Robina....and the coord of the castle ...???
Jan 22, 2020, 00:2201/22/20
220504
x: -5830, y: 5446
MicModerator
Jan 22, 2020, 08:0301/22/20
02/22/19
1586
Thank you my Lady ,info passed to the technical team,  best regards !
Jan 22, 2020, 09:5101/22/20
220504

Lady Robina said:


I had approximately 423 Level 1 Crystal Coffers yesterday...my Sanctum is at level 10 and is updating to level 11...I went to open and it appears they just disappeared...I opened other coffers and I saw where they registered, but not this group...could you please take a look at it for me?!
Hello! 
According to the logs of the game, you've opened more than 445 chests in a bulk, all the Crystals were added to the Sanctum of Shards as well.