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Error in the game at settlement?

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Mar 25, 2018, 08:5803/25/18
07/19/15
23

Error in the game at settlement?

How can it be that a player gets his off-troops from Plarium again when he runs into a settlement 2 times, which was protected with reinforcement for defense? 

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Mar 25, 2018, 09:5103/25/18
220504

Hello, Lord!

Please provide us with the more detailed information about the issue. Here is an instruction how to report bugs.
Mar 26, 2018, 09:3003/26/18
07/19/15
23

It's about the following. We put defensive in a settlement that was not taken. What is possible in the game. Now a player runs twice on it. and loses its off.


Mar 26, 2018, 09:3203/26/18
07/19/15
23

Now this mail from the player who has lost his off.  I have great news! It took a few days but Plarium accepted my request for reimbursement on my dispute over what happened at the settlement. They agreed what happened was against the rules. They claim they are going to "fix" it but I would still be careful because I do not believe that! But the best part is that they restored ALL of my troops plus I get to keep the XP points and rewards I won from the event!! This is so amazing and I literally have never been stronger!!! Please thank those losers that thought they were so smart with their trap, they actually helped me become s

Mar 26, 2018, 09:4403/26/18
220504

Thank you, Lord!

We do not discuss individual requests with other players. Moreover, all issues are handled individually and a decision is made after an investigation. 

The reported case cannot be classified as a bug. The topic will be closed.

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