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Facebook Server 1 (The Dark Plains) League Attack not sending Units sent by other team members

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25 берез. 2018, 07:1325.03.18
220504

Facebook Server 1 (The Dark Plains) League Attack not sending Units sent by other team members

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The Dark Plains

When performing League Attack, two league members sent reinforcements to the League Attack Leader. The League Attack Leader selected League Attack, selected the Units of the two League Member, selected their own Units and sent the League Attack.


The League Attack only sent the units of the Attack Leader.


Recreated this scenario on Server 2 and Server 3 but it functioned as it should.


Only S1 seems to be having this issue, at this time.


The issue was replicated on S1 multiple times, after refreshing, clearing cache, and using a different browser.


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25 берез. 2018, 09:4925.03.18
220504

Hello, Lord!

I have tried to reproduce the issue and troops were selected successfully. 

Please do not forget to press Select and Confirm buttons when you choose the participants for the League attack. After this, you will also have to select the troops manually in the Send window. If these steps are completed correctly, the League attack will be launched successfully. 

Please try to check everything once again and inform me if the issue still occurs. 
28 берез. 2018, 14:5928.03.18
220504

Pavel,


I am not a "Lord", which should be obvious.


I realize you don't know who I am so I am trying hard to overlook your tone of condescension. 


Having played Facebook Stormfall for more than 5 years, I am well aware of how to do a League Attack. I have even written a step-by-step tutorial that others have successfully followed on many occasions.


A player contacted me in a PM to initially report this issue when it happened to him and others in his League. 


I tested the League Attack Scenario on all three Facebook Stormfall Servers. This only malfunctioned on Server 1 (The Dark Plains) and continued to malfunction for several hours, as noted by the comments on the Facebook Stormfall Community Forum page where I have been a Moderator for over two years.



The issue was NOT with selecting the Units, AS NOTED IN MY REPORT.


The issue was that AFTER the Units were selected and the Attack was launched, the game did NOT send all the Units that were selected.


The game ONLY sent the Units of the Attack Team Leader, leaving the other SELECTED but not sent Units, in the Castle of the Attack Team Leader.


At the time of your reply, the issue was still occurring but does not appear to be occurring at this time.


Players unnecessarily lost Units because the game malfunctioned and did not send all the selected units.


Support should restore those units to the players that incurred the losses due to this malfunction.




29 берез. 2018, 09:5729.03.18
220504

Red said:


Pavel,


I am not a "Lord", which should be obvious.


I realize you don't know who I am so I am trying hard to overlook your tone of condescension. 


Having played Facebook Stormfall for more than 5 years, I am well aware of how to do a League Attack. I have even written a step-by-step tutorial that others have successfully followed on many occasions.


A player contacted me in a PM to initially report this issue when it happened to him and others in his League. 


I tested the League Attack Scenario on all three Facebook Stormfall Servers. This only malfunctioned on Server 1 (The Dark Plains) and continued to malfunction for several hours, as noted by the comments on the Facebook Stormfall Community Forum page where I have been a Moderator for over two years.



The issue was NOT with selecting the Units, AS NOTED IN MY REPORT.



The issue was that AFTER the Units were selected and the Attack was launched, the game did NOT send all the Units that were selected.


The game ONLY sent the Units of the Attack Team Leader, leaving the other SELECTED but not sent Units, in the Castle of the Attack Team Leader.


At the time of your reply, the issue was still occurring but does not appear to be occurring at this time.


Players unnecessarily lost Units because the game malfunctioned and did not send all the selected units.


Support should restore those units to the players that incurred the losses due to this malfunction.




I apologize for the misunderstanding.

I have followed the steps from your report when tried to reproduce the issue. The troops of all participants have been sent successfully. 

Also, we have not been updating the game servers before nor after the test. If the feature is bugged, we would be able to reproduce it. At this point I have to state the bug is not confirmed. 

Meanwhile, we consider reimbursement request individually in case of a confirmed bug.