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17 берез. 2018, 09:2117.03.18
220504

lost crystals

Hello, after having made a purchase that included many crystals, I went to the sanctum of shards to make use of them, and others I had horded. I opened all available coffers and could see all received crystals. I only fixed one specific type of crystal and reckoned how much I would end up with after combining them. Unfortunately, after having pressed combine all crystals in the sacred chamber, I realized that somehow the crystals were not used and just disappeared. There was a minor change, and I guess that the just bought crystals were simply not accounted for. Can you please check my history and confirm what happened? Thanks

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DeletedTechnical Support
17 берез. 2018, 10:2817.03.18
795
Hello, please note that when you press "Combine all", all the crystals combine from the smaller ones to the biggest ones. Since upgrade on the higher levels takes a lot of smaller level crystals it may seem that your crystals disappeared, but in reality, they were just combined.
17 берез. 2018, 10:3917.03.18
220504

Thanks for replying, but the info you gave is well known. 8 crystals level 1 make 4 level 2, 4 level 2 make 2 level 3, and so forth. I calculated the crystals I would end up with occult off, but it did not happen. I do not believe that my math was wrong. By any chance you could go back to my history and check? Or undo the last combination, even if this means undo everything, so you can confirm my statement?

18 берез. 2018, 14:0318.03.18
220504

I have contacted you via private messages. Please check it and specify the requested data.

27 берез. 2018, 11:1627.03.18
220504

camfan said:


Thanks for replying, but the info you gave is well known. 8 crystals level 1 make 4 level 2, 4 level 2 make 2 level 3, and so forth. I calculated the crystals I would end up with occult off, but it did not happen. I do not believe that my math was wrong. By any chance you could go back to my history and check? Or undo the last combination, even if this means undo everything, so you can confirm my statement?

Dear Lord!

I have checked your game logs and can verify the Crystals were combined successfully. Here is the list of the Crystals you have received after the comine: 

Mara's Justice lvl. 2

Bran's Might lvl. 2

Ran's Mercy lvl. 2

Lovar's Mana lvl. 3

Dana's Light lvl. 3

Dana's Light lvl. 4

Bran's Might lvl. 4

Lovar's Mana lvl. 5

Endurance lvl. 5

Dana's Light lvl. 5

Mara's Justice lvl. 5

Bran's Might lvl. 5

Ran's Mercy lvl. 5

Veyon's Speed lvl. 6

Dana's Light lvl. 6

Mara's Justice lvl. 6

Hildr's Power lvl. 7

Veyon's Speed lvl. 7


The lvl.1  Crystals that could not be combined remained single in your Sacred Chamber. 

Since the issue has not been classified as a bug, the topic will be closed.


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