Purchased the Bonus offer pack and did not receive the items

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Purchased the Bonus offer pack and did not receive the items

6 лют. 2020, 16:4006.02.20

22.11.19

Purchased the Bonus offer pack and did not receive the items

I have purchased the Bonus offer pack today (06.02.2020) for 32,99 € (1xSacred shard, 3xVoid shard, 5xAncient shard, 1000 energy and 800 gems) and did not receive my purchased stuff. I got a confirmation from google play that it was successfull paid.

My ingame ID is:um29129288 | 28637170

Please fix this asap and this it the second time when this happened!

Comments

Sezzy

6 лют. 2020, 19:4006.02.20

15.02.19

2725

Zupy said:

I have purchased the Bonus offer pack today (06.02.2020) for 32,99 € (1xSacred shard, 3xVoid shard, 5xAncient shard, 1000 energy and 800 gems) and did not receive my purchased stuff. I got a confirmation from google play that it was successfull paid.
My ingame ID is:um29129288 | 28637170
Please fix this asap and this it the second time when this happened!

Pls submit a ticket to our support in payments category.

Deleted

7 лют. 2020, 22:2507.02.20

286570

jacobehrman said:

Same thing happen to me already submitted ticket how long does it normally take?

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