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Can't claim weekly reward

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Feb 3, 2019, 15:0502/03/19
282041

Can't claim weekly reward

The claim button is not highlighted even though  I have completed the this week's quests... I have cleared my cache, closed and reopened to try and fix it and it is not working... i have a a couple screenshots to prove it.

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Feb 5, 2019, 14:0702/05/19
282041

Hi!


If the button is inactive it means that you have already claimed your reward.
For us to check the server logs, please contact our support team directly and specify your in-game ID.

Thanks in advance!